Please allow up to 12-24 hours for a response to an email, and don’t be alarmed if it takes longer around public holidays. In the meantime, you can go through our FAQ for an answer to your question. The majority of questions are thoroughly answered, and your problem should be resolved before contacting us. You can always email us at [email protected] if you can’t find a solution to your problem.
We offer 100% online support because it allows us to deliver a high level of service while also optimising our channels to handle issues as quickly as possible and drive down costs. We will never contact you by phone because it incurs additional expenditures to set up foreign call centres and intrudes on our customers’ privacy.
Emails can be checked at your convenience, which we don’t do because your purchase status and tracking are updated on your dashboard as you login to your account on our website, so we won’t email you until you create initial contact. This saves time and simplifies things.