If you sent the correct amount to the provided wallet address before the payment deadline, your payment may still be awaiting confirmation or manual verification. Please allow up to 24 hours for the order status to update. Shipping and tracking information will appear in your account once the order has been processed and dispatched.
If the status has not changed within 24–48 hours, email [email protected] with your order number, transaction ID and payment amount. Do not make another payment unless support confirms that it is required. Never share your wallet password, private key or recovery phrase.