- Card is not internationally active or your bank imposes restrictions on overseas transactions.
We can only accept globally active Mastercards cards, thus if your payment was denied on our website, it implies your card has limits on foreign transactions, and you should contact the card’s support number on the back of your card. Call your bank for clearance, but don’t mention Modafinia or any other purchase related to medications, as credit cards do not allow direct online purchases of prescription medicines. If you reveal any information about the website, the transaction will very certainly be refused; additionally, your card may be terminated, and our payment processor may be blacklisted. Try placing a new order after your bank confirms to lift international restrictions and your transaction will be approved. Don’t worry about being charged twice because we won’t be processing your old orders and will just be processing your new one.
- Billing details submitted on our website do not match with the card details provided by you in your bank or if you have provided incorrect card details.
When making a payment by Mastercard on our website, make sure to enter in all of the details precisely as they appear on your bank records.
Your card may be refused due to erroneous information such as a faulty post code, a different phone number from your bank record, a missing surname and a different address.
If your payment gets declined It is advised to recheck the card details and billing information and submit a new payment again with proper CVV, correct expiry and card number.
- You might be using a VPN while placing the order on our website which can sometimes decline a transaction.
Some users use VPN services for online security, but it is recommended that you disable it when placing an order with Mastercard, as the variable IP from our customer’s address location frequently compels our payment processor to deny the transaction.
- Your account may have had an insufficient balance that you were unaware of.
Keeping track of several accounts at various banks and managing them in our busy lives can be a difficult task, and we may not always be able to keep track of a low account balance. Transaction from a low account balance card can be another reason for your declined payment.
Because this is an international transaction, your bank may charge an additional transaction fee of around (3-5%), which varies by bank and is charged solely by the bank; we or our payment processor have nothing to do with it. As a result, you’ll need enough money to cover the cost of your order plus the bank’s transaction fees.
- You might have filed for a chargeback in the past which has permanently blocked your card on our processor
In a few rare cases, you may have filed a chargeback unintentionally or knowingly, and our processor has permanently barred your card. In that scenario, you can use a different payment option, such as a Giftcard or Crypto.