Shipping, Tracking & Returns

Guaranteed EU Delivery Queries
  1. Shouldn’t it be delivered in a week with EU Guaranteed delivery? Why is it still taking so long for my package to arrive?
  2. Why do I have to pay extra for Guaranteed EU Delivery?
  3. I paid extra for Guaranteed EU Delivery. My order is still stopped by customs. Do I get a refund?
  4. I wanted Guaranteed EU delivery but I see my package is sent out of India/Singapore. Can you send it through the EU?
  5. I cannot see the Guaranteed EU Delivery option at checkout. How to select Guaranteed EU Delivery for my order?
Customs Clearance Queries
  1. I’m ordering such stuff for the first time. What happens if customs seize my package? Will I be prosecuted or fined?
  2. I’m from Germany/Netherlands/any EU country. What are the chances that my package will go through without a customs seizure?
  3. My package is under ‘customs hold’. Is there a chance of getting my package back?
  4. I received a letter from customs that my package has been seized and destroyed. Please refund my money.
  5. My order is with customs. They are asking for an invoice. Can you please send an invoice with a description?
Refunds and Reshipment Queries
  1. Please refund through PayPal/ gift card/ Mastercard. I do not have a BTC account
  2. Order never arrived. How will I receive my refund?
  3. Product missing. I have not received what I ordered. Please refund my money back or reship.
  4. The tracking shows my package has been delivered but I haven’t received anything. Can you please reship?
  5. Delivery failed or package is lost. Can you please reship?
Shipping Queries
  1. Which countries do you ship to? Is my country on the list?
  2. Is shipping still affected by Covid-19?
  3. What are the shipping options that you offer?
  4. What is the quickest shipping method? I need my order delivered in a week.
  5. Do you ship modafinil to the EU? What happens if customs seize my order?
Tracking Queries
  1. Why haven’t I received my tracking yet?
  2. Why is my tracking number not working?
  3. My tracking shows my parcel has been delivered but i haven’t received anything.

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